Refund policy

Incorrect Purchase Returns

Holy Supplies & Co does not offer refunds for goods purchased due to incorrect choice. Store credit vouchers may be issued at our discretion if all the following conditions are met:

  • Goods are returned in their original, unopened packaging within 14 days of dispatch or collection.
  • All delivery and handling fees are paid by the customer.
  • A processing fee of $10 applies, deducted from the value of the store credit voucher.
  • Delivery and handling fees are not included in the credit voucher.
  • No store credit is issued for sale items, clearance items, or non-returnable products.
Claims for Short Delivery, Missing Parcels, or Damaged Goods

If goods are damaged, missing, or delivered in short quantity:

  • Submit a claim in writing within 48 hours of delivery, including a copy of the original order.
  • Damaged goods may need to be returned for inspection.
  • If items are found defective or damaged, Holy Supplies & Co will replace them or issue a full refund, based on availability.
Return of Damaged Goods

If requested, damaged or faulty items must be returned via courier or insured delivery (e.g., Australia Post Registered Mail with signed receipt). Holy Supplies & Co will cover reasonable return costs.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or clearance items
  • Opened or used goods
  • Custom or personalised products, unless defective
Exchanges and Refunds

Exchanges are available for defective, damaged, or incorrectly supplied items. Customers may request an exchange for the same or equivalent item, or a full refund.

Contact Us

For returns, claims, or questions about products or deliveries, contact Holy Supplies & Co Customer Service:

Keep your receipt as proof of purchase.